Service
Reputation Management
Your rating is the first thing a prospect checks and the last thing they remember. It also drives your rank on Google Maps and your cost per lead on Local Services Ads. Reviews are marketing infrastructure, and most businesses leave them to chance.
How we approach it
What actually moves the number
We build a system that asks every customer at the right moment, makes leaving a review a one-tap task, and routes unhappy customers to you before they route themselves to Google. Every review gets a response in your voice, because responses influence both the reader and the ranking.
The result compounds: a higher rating, more recent reviews, stronger map rankings, cheaper leads, and a growing library of customer language you can use in ads and on your website.
What you get
- A steady flow of new reviews
- A rating that climbs and holds
- Responses that build trust
- A ranking advantage on Google Maps
Or call 801-867-1169 and ask for Sean.
What we do
Inside a Reputation Management engagement
- Review request automation by text and email, triggered by completed work
- One-tap review links and QR codes for in-person moments
- Unhappy-customer intercept and recovery workflow
- Response management for every review, in your voice
- Monitoring across Google, Facebook, Yelp and industry sites
- Reporting on volume, rating trend and review-driven traffic
How we work
Audit, plan, build, report.
Audit
We look before we spend: your site, listing, ads, reviews and tracking. You get the findings in plain English whether or not you hire us.
Plan
One page. The goal, the channels we'd run first, the number we expect and the date we'll know. No forty-slide deck.
Build
Tracking first, then the campaigns, pages, content and automations that produce the number.
Report
Every month: spend, leads, customers, cost per customer, and what changes next. Two minutes to read.
Reputation Management questions, answered plainly
Can you remove negative reviews?
Only reviews that violate platform policies can be flagged for removal, and we do that where it applies. The durable fix is volume: many recent positive reviews outweigh the occasional bad one.
Is it okay to ask customers for reviews?
Yes, as long as you ask everyone and don't offer incentives or filter who gets asked based on how happy they seem. Our system asks every customer the same way.
How fast does this affect rankings?
New review velocity often moves map rankings within weeks. Rating improvements take longer because they're an average, which is why starting now matters.
Works well with
Related services
Local Services Ads
Google Guaranteed leads for service businesses, paid per lead, managed so junk leads get disputed and good ones get answered.
Learn more →SEO
Local and organic search that compounds: technical fixes, content that answers real questions, and a Google Business Profile that ranks.
Learn more →AI Automation
Lead response, follow-up, booking and reporting automated with AI, so nothing waits and no lead goes cold.
Learn more →Two ways to start
A free audit, where Sean reviews your current reputation management setup and sends back what he'd fix first. Or a free strategy call, where you bring the goal and leave with a written plan.
Request a free audit
Tell us where to look and what you want more of.